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Privacy Policy

How Credvance collects, uses, and protects your information.

Last Updated: 25 August 2026

At Credvance Private Limited (“Credvance”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal and financial information entrusted to us.

This Privacy Policy explains how Credvance collects, uses, processes, stores, shares, and protects information when you visit our website, submit an enquiry, request assistance in obtaining financing, submit a loan or financial product application, or otherwise interact with our services.

By using our website or submitting information to Credvance, you acknowledge that you have read this Privacy Policy. Where applicable law requires specific consent for the collection or processing of personal information, such consent will be obtained separately through the relevant application, website, or communication.

  1. About Credvance

Credvance facilitates access to financing products offered by Banks, NBFCs, and other financial institutions.

Credvance may act as a business-loan intermediary, sourcing partner, DSA or similar service provider to lending institutions, depending on the nature of the particular arrangement.

Credvance is not itself a lender unless expressly stated otherwise. Any decision regarding approval, sanction, pricing, interest rate, tenure, security, disbursement, or servicing of a financial product is made by the relevant lending institution in accordance with its own policies and applicable law.

Where you request financing assistance from Credvance, we may assess the information you provide and share relevant information with suitable lending partners for evaluating and processing your financing requirement.

  1. Information We Collect

Depending on the services you use and the nature of your financing requirement, we may collect the following categories of information.

Personal Information

This may include:

  • Full name
  • Date of birth
  • Gender, where required
  • Mobile number
  • Email address
  • Residential and communication address
  • PAN and other identification information
  • KYC information
  • Photographs, where required
  • Employment or professional information
  • Other information reasonably required to identify or contact you

Business Information

Where you apply for business financing, we may collect information relating to your business, including:

  • Business name and constitution
  • Registered and operating address
  • GST and other registration details
  • Nature of business
  • Business vintage
  • Turnover and revenue information
  • Existing borrowing
  • Purpose and amount of financing required
  • Ownership and promoter information
  • Details of directors, partners, proprietors, or other relevant persons
  • Business financial statements and records

Financial and Credit Information

Depending on the product and lender requirements, this may include:

  • Income information
  • Bank account details
  • Bank statements
  • Income tax returns
  • Financial statements
  • Existing loan and repayment information
  • Credit history and credit score information
  • Details of assets, liabilities, and obligations
  • Other financial information required for evaluating a financing application

Documents

We may collect documents submitted by you or required to process your application, including KYC documents, financial statements, bank statements, tax documents, business registration documents, photographs, and other supporting documents.

Technical Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General website usage information
  • Cookies and similar technologies
  1. How We Collect Information

We may collect information through:

  • Loan and financing application forms
  • Contact and enquiry forms
  • Telephone calls
  • WhatsApp or other messaging channels
  • Emails
  • Website interactions
  • Customer support communications
  • Documents submitted by you
  • Information provided during meetings or discussions
  • Authorized KYC and verification services
  • Authorized third-party service providers
  • Lending partners and financial institutions
  • Other lawful sources, where permitted

Where permitted by applicable law, we may also receive information relating to your application from lending partners, service providers, verification agencies, or other authorized parties involved in providing our services.

  1. How We Use Your Information

We may use your information for purposes including:

  • Understanding your financing requirements
  • Processing and evaluating financing enquiries and applications
  • Assessing eligibility and creditworthiness
  • Matching your requirements with potentially suitable lending products or lending partners
  • Conducting KYC and identity verification
  • Verifying information and documents
  • Obtaining or processing credit information where legally permitted and appropriately authorized
  • Sharing applications with relevant lending partners
  • Facilitating communication between you and lending partners
  • Monitoring application and sanction status
  • Providing customer support
  • Preventing fraud and unauthorized activity
  • Managing security risks
  • Maintaining application, business, and transaction records
  • Processing applicable payments, fees, or commissions
  • Improving our website, products, and services
  • Conducting internal analysis and reporting
  • Complying with applicable legal and regulatory requirements
  • Responding to complaints, requests, and legal proceedings
  • Sending service-related communications

We may also use information for other purposes where permitted by applicable law or where you have provided the necessary consent.

  1. Sharing Information With Lending Partners

When you request assistance in obtaining financing, Credvance may share relevant information and documents with one or more banks, NBFCs, financial institutions, or other authorized lending partners that we consider relevant to your financing requirements.

The information shared may include, depending on the application:

  • Personal and contact information
  • Business information
  • KYC information
  • Financial information
  • Bank statements
  • Tax and financial documents
  • Credit-related information
  • Information regarding the financing requirement
  • Other supporting information reasonably required by the relevant lending partner

Information may be shared for purposes including eligibility assessment, credit evaluation, verification, sanction, documentation, disbursement, and servicing of the relevant financial product.

The relevant lending institution independently evaluates the application and determines whether to approve or reject the application and the terms on which any financial product may be offered.

Submission of an application to Credvance does not guarantee approval, sanction, pricing, or disbursement of any financial product.

  1. Credit Information

Where applicable and permitted by law, Credvance may obtain, receive, or process information relating to your credit history or financial profile from authorized credit information companies, lending institutions, verification providers, or other permitted sources.

Such information may be used for purposes including:

  • Credit assessment
  • Eligibility evaluation
  • Risk assessment
  • Fraud prevention
  • Verification
  • Processing and servicing of financial products
  • Other purposes permitted under applicable law

Where specific consent or authorization is required for obtaining or accessing credit information, the relevant consent or authorization will be obtained through the applicable process.

  1. KYC and Identity Verification

Credvance may conduct or facilitate identity and KYC verification as required for the services requested by you or by the relevant lending partner.

You may be required to provide documents such as:

  • PAN
  • Identity and address proof
  • Photographs
  • Business registration documents
  • Income documents
  • Bank statements
  • Tax documents
  • Other documents required for verification

Credvance may use authorized third-party verification providers to assist with these processes.

  1. Information Received From Lending Partners

Where applicable, Credvance may receive information from lending partners concerning an application submitted through Credvance.

Such information may include:

  • Application status
  • Requests for additional documents
  • Eligibility information
  • Sanction status
  • Financing terms
  • Disbursement status
  • Other information relating to the processing of the application

We may use such information to provide services to you, communicate application updates, maintain records, calculate applicable fees or commissions, resolve disputes, and comply with legal or regulatory requirements.

  1. Other Parties With Whom We May Share Information

In addition to lending partners, Credvance may share relevant information with authorized parties where reasonably necessary for providing our services, operating our business, protecting our interests, or complying with applicable law.

These parties may include:

  • Banks and financial institutions
  • Credit information companies
  • KYC and identity verification providers
  • Fraud prevention and risk management providers
  • Technology, hosting, cloud, and software service providers
  • Payment service providers, where applicable
  • Customer support providers
  • Professional, legal, accounting, and other advisors
  • Auditors
  • Government, regulatory, judicial, or law-enforcement authorities
  • Other authorized service providers

We do not sell your personal information to third parties for unauthorized purposes.

Where appropriate, information shared with service providers will be subject to contractual, confidentiality, security, and privacy requirements.

  1. Marketing Communications

Where permitted by applicable law and where the necessary consent has been obtained, Credvance may send information relating to products, services, financing opportunities, offers, or other communications that may be relevant to you.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of promotional communications will not prevent us from sending essential service-related communications, including application updates, transaction notifications, security alerts, or other communications necessary to provide requested services.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember preferences
  • Understand website traffic
  • Analyze website usage
  • Improve website performance
  • Maintain website security
  • Improve functionality and user experience

Some cookies may be provided by third-party service providers used by Credvance for analytics, security, hosting, or other website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

  1. Data Security

Credvance takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and the services involved, security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, restricted access, secure storage, and other safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, processing applications, maintaining business and transaction records, complying with applicable legal and regulatory requirements, preventing fraud, resolving disputes, and enforcing agreements.

The retention period may vary depending on:

  • The type and sensitivity of information
  • Whether an application was submitted
  • Whether financing was sanctioned or disbursed
  • The nature of the relationship with Credvance
  • Applicable legal and regulatory requirements
  • Legitimate business and dispute-resolution requirements

When information is no longer required, Credvance may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

  1. Data Transfers and Service Providers

Credvance may use third-party technology, cloud, hosting, communication, verification, analytics, and other service providers to operate its business.

Where personal information is processed by such providers, Credvance will take reasonable steps to ensure that such processing is subject to appropriate contractual, security, confidentiality, and privacy safeguards, as required by applicable law.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These third-party platforms operate independently and may have their own privacy policies and terms of use.

Credvance is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

You should review the privacy policy of any third-party website or service before providing personal information to it.

  1. Children’s Privacy

Our services are intended for persons who are legally eligible to use the relevant financial services.

Credvance does not knowingly seek to collect personal information from children.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by applicable law, we will take reasonable steps to address the situation in accordance with applicable requirements.

  1. Your Responsibilities

You are responsible for ensuring that the information and documents provided to Credvance are accurate, complete, and up to date.

Where you provide information relating to another individual, including a director, partner, proprietor, employee, guarantor, or other person, you should ensure that you are authorized to provide such information and that any required permissions or consents have been obtained.

You should also take reasonable steps to protect your passwords, OTPs, account credentials, and other confidential information.

You should notify Credvance promptly if you believe that your account or personal information has been accessed or used without authorization.

  1. Your Privacy Rights

Subject to applicable law and any applicable legal, contractual, security, or regulatory requirements, you may have rights relating to your personal information, including the right to:

  • Request access to personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Obtain information about how your personal information is processed
  • Raise a concern or complaint regarding the processing of your personal information
  • Opt out of certain promotional communications

Requests may be subject to reasonable verification requirements and to legal or regulatory restrictions.

  1. Privacy and Data Protection Complaints

If you have a question, concern, or complaint regarding the collection, use, sharing, or protection of your personal information, you may contact Credvance using the details below.

Privacy / Grievance Contact

Credvance Private Limited
Email: info@credvance.in
Address: 833/B5, First Floor, Home Basics Spice, Kottayam, Kerala, 686 004

We will review and respond to privacy-related requests and complaints in accordance with applicable law.

  1. Data Breach and Security Incidents

If Credvance becomes aware of a personal data breach or security incident, we will take appropriate steps to investigate, contain, mitigate, and remediate the incident.

Where notification is required under applicable law, Credvance will notify affected individuals and/or relevant authorities in accordance with applicable requirements.

  1. Changes to This Privacy Policy

Credvance may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.

Any updated version will be published on this website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how your information is handled.

  1. Contact Us

For questions relating to this Privacy Policy or the handling of your personal information, you may contact us at:

Credvance Private Limited
Email: info@credvance.in
Phone: +91-8281792178
Registered Office: 833/B5, First Floor, Home Basics Spice, Kottayam, Kerala, 686 004